Frequently Asked Questions (FAQ)
Custom In-Ear Monitors are made to perfectly fit into your personal ears and provide you two main benefits: to greatly reduce the noise levels around you (safer for your hearing), and to give you full control over your monitoring mix (to facilitate your performance on stage). We make our CIEMs to fit perfectly and you’ll forget about them and just enjoy the benefits of a great monitoring mix!
Our Custom IEMs are made from a medical-grade hypo-allergenic acrylic. We make the IEM chassis (also known as a shell) thicker so that they are more durable.
An audiologist is essentially an ear doctor that can make ear impressions of your actual ears. Its important that you communicate to your audiologist that you need impressions for a Custom In-Ear Monitor. To find an audiologist, click here. We highly recommend to print and bring with you our Impressions Guide.
Our standard build time (from the day we receive usable impressions) is 2-4 weeks. If you have a specific date you need them by, please contact customer service.
We offer an Expedited Build option. If you have a specific date you need them by, please contact customer service.
When first wearing a new Custom In-Ear Monitor, it may take a few days for your ears to get used to them. It’s normal to feel some mild discomfort in the beginning. We recommend that you wear them for 2 weeks before determining if a fit adjustment is needed. If you experience any sharp pain, take the IEMs out and contact customer service.
ATOM (Air Transferring Open Module) is a pressure relief system that vents pressures that build up in a sealed ear canal. Greatly reducing listener fatigue so you can listen longer and hear better.